Table of Contents
- 1. Introduction
- 2. Data Collected
- Information provided by the Client
- Automatically generated data
- Information from third parties
- 3. Use of Information
- Service delivery
- Improvement and personalization
- Communication and support
- Legal compliance
- 4. Storage and Security
- Infrastructure
- Retention period
- Authorized personnel
- 5. Data Sharing
- Payment processing
- Service providers
- Legal requirements
- Business transfers
- 6. Cookies and Tracking Technologies
- Types of cookies we use
- Cookie control
- 7. User Rights
- Access
- Rectification
- Erasure
- Portability
- Objection
- Exercising rights
- 8. Modifications
- 9. Contact
Privacy Policy
Last updated: May 14, 2025 · Version: 1.0
PandaCore is committed to protecting the privacy and personal data of its Clients. This document explains what information we collect, how we use it, and how we protect it.
1. Introduction
This Privacy Policy describes PandaCore's practices regarding the collection, use, storage, and protection of personal data belonging to its Clients and End Users.
By using our services, you agree to the practices described in this document. If you disagree, we recommend that you do not use our services and contact us if you have any questions.
This policy applies to all PandaCore services, including our website, client portal, digital tools, and any other products offered by the company.
2. Data Collected
PandaCore collects information from various sources to provide and improve its services.
Information provided by the Client
- Identification data: full name, username, and profile photo.
- Contact data: email address, phone number, and postal address.
- Payment data: billing information processed securely through external platforms (PayU, PayPal). PandaCore does not store credit card data.
- Communications: support messages, tickets, and emails sent to PandaCore.
Automatically generated data
- Access logs: IP address, browser type, operating system, pages visited, and session duration.
- Usage data: interactions with our platform, features used, and configuration preferences.
- Diagnostic data: error reports and performance statistics.
Information from third parties
In some cases we may receive information from technology partners or payment platforms, solely for the purpose of providing contracted services.
3. Use of Information
Collected data is used exclusively for the following purposes:
Service delivery
- Processing and managing services contracted by the Client.
- Creating and administering user accounts.
- Processing payments and issuing invoices.
Improvement and personalization
- Improving user experience and personalizing service presentation.
- Analyzing platform usage to identify areas for improvement.
- Developing new features based on Client needs.
Communication and support
- Sending service-related communications, updates, and important notices.
- Providing technical support and resolving incidents.
- Responding to Client inquiries and requests.
Legal compliance
- Complying with applicable legal, tax, and regulatory obligations.
- Preventing fraud and ensuring platform security.
4. Storage and Security
Infrastructure
Client information is stored on secure servers with the following protective measures:
- In-transit encryption via TLS/HTTPS.
- At-rest encryption for sensitive data.
- Restricted access via multi-factor authentication and role-based access control.
- Regular backups and disaster recovery plans.
Retention period
We retain Client data for as long as necessary to provide services and comply with applicable legal obligations. Once the contractual relationship ends, data is deleted or anonymized within a maximum of 90 days, unless the law requires a longer retention period.
Authorized personnel
Only authorized PandaCore personnel have access to Client information, and only when necessary for service delivery or legal requirements.
5. Data Sharing
PandaCore does not sell or share personal data with third parties for commercial purposes. Information may only be shared in the following cases:
Payment processing
To process payments, we share the minimum necessary information with our payment platforms (PayU and PayPal), which are subject to their own privacy policies.
Service providers
We may share data with essential service providers (e.g., server infrastructure providers) under strict confidentiality agreements that prohibit them from using the information for other purposes.
Legal requirements
We may disclose information when required by law, court order, or competent government authority, notifying the Client whenever legally possible.
Business transfers
In the event of a merger, acquisition, or asset sale, data may be transferred to the new owner, who will be bound by the same privacy commitments.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve user experience.
Types of cookies we use
| Type | Purpose |
|---|---|
| Essential cookies | Necessary for basic site functionality (session, authentication). |
| Analytics cookies | Help us understand how the site is used (pages visited, time on site). |
| Preference cookies | Remember your language, theme, and configuration preferences. |
Cookie control
You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of some site features.
7. User Rights
In accordance with applicable data protection law, the Client has the following rights:
Access
You have the right to request a copy of the personal data PandaCore holds about you.
Rectification
You have the right to correct or update your personal data if it is inaccurate or outdated.
Erasure
You have the right to request deletion of your personal data. Note that deleting certain data may affect service continuity or require contract termination.
Portability
You have the right to receive your data in a structured, machine-readable format to transfer it to another provider.
Objection
You have the right to object to the processing of your data for commercial or marketing purposes.
Exercising rights
To exercise any of these rights, you can contact us through the channels listed in the Contact section of this document. We will address your request within a maximum of 30 business days.
8. Modifications
PandaCore reserves the right to update this Privacy Policy at any time to reflect changes in our practices or applicable law.
When changes are significant, active Clients will be notified at least 15 days in advance via registered email or through a notice on our platform.
We recommend reviewing this policy periodically. The "last updated" date at the top of the document indicates when the most recent revision was made.
9. Contact
If you have questions, concerns, or wish to exercise any of your data protection rights, you can contact us via:
- Email: contact@pandacore.net
- Discord: discord.gg/dApSVeDjvd
- Support portal: available on our website
You may also review our Terms and Conditions for full information on the conditions of use of our services.